Added 1 week ago

Customer Service Specialist

LocationCasablanca,

Job type

Date2021-07-17

CategoryAgroalimentaire




Customer Service Specialist


Missions :

  • Provides customer service in a timely manner via several means which include email, face to face interaction, telephone and live chat.
  • Acts as a liaison between customers and management in order to enhance the overall customer experience.
  • Analyzes complaints from customers and provides adequate resolutions
  • Tracks proposed resolutions and follows up with customers in a timely fashion.
  •  Prepares documents and reports for future reference.
  • Trains peers in good customer service.
  • Develops and maintains vast knowledge of the products and services being offered.
  • Conduct surveys regarding products, services and customer service experiences.
Profil recherché pour le poste : Customer Service Specialist
  • 4 to 6 years of relevant experience in Customer Services management
  • Preferred experience in the FMCG industry
  • Bachelor’s degree or equivalent educational degree
  • Good communication and analytical skills
  • English and French fluency is a must have.

Bac+3
Expérience entre 2 ans et 5 ans - Anglais (courant) & Français (courant)

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